FAQ’s- Please read

1. How do I place an order? Please call it in: (317) 730-6802;  All orders must be paid in full prior to pick-up, delivery or shipment of order.

2. Are you WBE certified? Yes, The Whimsical Whisk, Inc is Certified by the City of Indianapolis and by the State of Indiana as a WBE (Women Business Enterprise) Although, please pay me the highest compliment and do business with The Whimsical Whisk because of my product, not because I am a woman.

3. Do you accept credit cards? Yes.

4.  Do you charge sales tax? No.

4. Where are you located? 9130 Otis Ave., Indianapolis 46216 BUT we are not open to the public, only order pick-ups.

5.  Deliveries to the Indianapolis Downtown are free. North, South, East, West, of the metro there is a delivery fee that is determined by the distance of the location.

6. Do you make logo cookies for corporate events? Yes. Please send us the logo in jpeg format at 200K resolution or greater.  We can put your logo on a standard geometric shape or customize one that compliments the logo. Cookies may be heat-sealed or tied with a coordinating double-face satin ribbn.  Currently, we do not charge extra for either option,  however if there is a special ribbon color needed, there may be a additional fee added.

Can you match colors? We do our best to come close.  Food color is not read in the same way as regular inks.  If there is a color issue, we will call you in to view it and if you are out of state we will photograph it, send it and call to discuss it.

Do you offer gift packaging? Yes.  We package orders in red boxes. If this is a special request,  please provide enough lead time between the order and the due date.  Tins and specialty gift boxes often take more time to arrive than predicted by manufacturers.

Do you charge extra for design time? No.

7. If I order a wedding cake, do you charge for set-up? What?  Charge for set-up? Heck no.   Set-up is the completion of the delivery.

Do you deliver on weekends and if so, do you charge extra? Yes, we deliver on weekends and  No, we don’t charge extra.

8. Your cookies seem to be more expensive than…..? Actually, cookies from The Whimsical Whisk are not more expensive than our competitors.  In fact, did you know that Cookies by Design’s base price for a cookie, made and decorated with shortening  is $7.25? Did you know that when you order Cheryl’s Cookies that they are not only not made with butter or are they baked for you but are pre-baked and frozen months in advance awaiting your order?   With Eleni’s you get 1 dozen very small royal iced cookies for a very big price- ouch.  If you knew what it took to get an icing to blue, red, or worse black you would lose your appetite.  This is why we paint our cookies and when we have to color our icings we keep them in pastel shades.

Our painted cookies range from 3.25-6.5 inches and they are hand painted, using specialty cut brushes and edible inks.   Second, our cookies are made with 100% butter vs. a shortening and butter combination or all shortening. We also use 100% pure cane sugar not powdered sugar in our doughs. Third, we don’t use a synthetic icing to decorate our cookies, instead we paint them so that you enjoy the cookie- not the taste of the dyes.

Finally, each cookie is individually packaged and tied with a double face satin ribbon or heat-sealed.  These cookies travel well and have a shelf-life of 10days.  Because The Whimsical Whisk does not have a storefront, we are able to use higher quality ingredients to make a finer dessert- at a competitive, if not better price.  Customers who buy from us buy because they want an awesome quality product, they want to impress a client, they want uniqueness, and most importantly, they too, want to experience the experience in every bite.

When you place an order, it is made from scratch using whole ingredients: 100% butter, pure granulated cane  sugar, flour, whole eggs, grade A cream, whole fruit, chocolate etc.  We do not use processed ingredients.  No part of your order comes from a mix, is pre-frozen or made last week.  Nothin’ fake in our cookies, pastries, or cupcakes……you get the real deal from The Whimsical Whisk and you can taste the difference too.

Our brownies and cupcakes are made with pure chocolate, not cocoa, compound chocolate, or chocolate blend. We use some of the best dark, semi, and milk chocolates available.  We use pure granulated cane sugar, not corn syrup.  Corn syrup has its place but not as a replacement for the goodness of cane sugar. We use whole eggs, not powdered or pre-separated, we crack them ourselves.

9. Do you offer Free Shipping? Impossible. We do all our shipping with FEDEX; Tracking numbers are provide on all orders.

Thank you.  Any other questions, please call Clare (317) 730-6802 or send an email: clare@whimsicalwhisk.com